SUPPORT & BILLING POLICY
Thinking Dynamics LLC
At Thinking Dynamics LLC, we are committed to providing structured, professional, and transparent support and billing practices for all clients using the PRISMA ERP platform.
This policy outlines how support is provided, how billing is managed, and how cancellations and disputes are handled.
1. How to Contact Support
For any inquiries related to your account, billing, licensing, implementation coordination, or general support, please contact:
📧 [email protected]
Our support team typically responds within 1–2 business days, excluding weekends and U.S. holidays.
2. Scope of Support Services
Support services are intended to ensure:
Platform continuity and access
Technical assistance related to system usage
Account-level coordination and responsiveness
Support does not include:
Implementation consulting beyond contracted scope
Business process redesign
Custom development or configuration
Training sessions not expressly included or purchased
All support services are provided in accordance with the applicable Subscription Agreement and Support terms in effect.
3. Billing & Subscription Support
For questions regarding:
License fees
Support fees
Implementation fees
Billing cycles
Invoices or payments
Licensed users
Please email [email protected] including:
Company legal name
Primary account email
Reference to the applicable agreement
Billing obligations are governed exclusively by the executed Subscription Agreement and related policies.
4. Cancellations & Termination Requests
All cancellation or termination requests must:
Be submitted in writing
Be sent to [email protected]
Verbal requests, inactivity, non-usage of the Software, or payment disputes do not constitute valid cancellation notice.
All cancellations are handled strictly in accordance with the Refund & Cancellation Policy, which is incorporated by reference into the Subscription Agreement.
5. Payment Disputes & Chargebacks
Before initiating any payment dispute, chargeback, or reversal, Clients are strongly encouraged to contact our support team directly.
Many billing concerns can be resolved efficiently through direct communication.
Initiating a chargeback without prior notice or contractual basis may:
Delay resolution
Result in service suspension
Trigger formal dispute response procedures
Be addressed in accordance with the executed Agreement and applicable law
6. Governing Documents
The following documents govern the use of PRISMA ERP and related services:
Software Subscription Agreement
Refund & Cancellation Policy
Privacy Policy
Clients acknowledge responsibility for reviewing and complying with these documents.
7. Company Information
Thinking Dynamics LLC
San Antonio, Texas, USA